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HomeBox UAE
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
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Gift Card
11
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 11
Tracking and Delivery
12
When will I receive my order?
What is Same Day Delivery?
How do I select a delivery date and time for my Home Box furniture?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
View all 12
Click & Collect
25
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 25
Returns Policy
30
What is your policy on returns?
What is your returns policy on Home Box products?
Are there products I cannot return online?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
View all 30
Returns Process
11
How do I return an order?
Can I return my online purchases including ‘sourced from’ products to a Landmark store?
Can I book a return online?
Are there products I cannot return by raising an online return request?
When will you pick up the products I want to return?
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My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
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Orders
9
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
View all 9
Shipping
8
When will I receive my order?
What if I am not at home when my order arrives?
Are there areas you don't deliver to?
Does delivery take longer to some areas?
Will I be charged for delivery?
View all 8
Payments
30
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
View all 30
In-Store
17
Lowest Price Challenge
What is the Home Box Limited Warranty?
How do I share my feedback with Home Box?
How do I know if the furniture will fit in my house?
Do you offer Gift Vouchers?
View all 17
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 28
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 10
Kiosk
11
Can I use my Shukran to pay for my order?
Can buy an item in store using KIOSK?
Is my transaction secure through Kiosk?
How do I get a refund for my order?
Can I cancel my order partially?
View all 11
Sourced From Items
11
I see that some products have a ‘sourced from’ tag, what does that mean?
I need more information about ‘sourced from’ products, who can I reach out to?
Can I choose the Click & Collect option for ‘sourced from’ products?
Can I earn/redeem Shukran points on ‘sourced from’ products?
Can I buy ‘sourced from’ products using ‘Shukran Pay?
View all 11
Other Information
28
Mattress Care Tips
Terms and Conditions for White Wednesday Sale code WWSHB22
Who is responsible for the warranty of the products purchased through your website including ‘sourced from’ products?
AED 50 Free on Click & Collect - T&C
Home Box Bid to Win T&C:
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Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Most popular questions