I paid for part of my order with my Shukrans or Credit Voucher and the rest with my Credit Card, Debit Card, PayPal or Tabby, and then cancelled the order before it was dispatched. How will my refund be processed?

Modified on: Fri, 3 Nov, 2023 at 12:02 PM

We'll credit back the balance you spent through Shukrans to your Shukran Pay wallet.

If you're a guest user or registered user who has not activated your Shukran Pay wallet, we will issue a new Credit Voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 12 months from the date of issue and can be used to shop any of our brands, online or in-store.

The rest of your payment will be refunded to your Credit Card, Debit Card, PayPal or Tabby account, depending on your payment method.

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I paid for part of my order with my Shukrans or Credit Voucher and the rest with my Credit Card, Debit Card, PayPal or Tabby, and then cancelled the order before it was dispatched. How will my refund be processed?

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