If you've paid for your order by cash, here’s how it works:

- Online returns: you’ll receive a refund to Shukran Pay Wallet if you're a registered user, or a Return Voucher if you're a guest user.
- Return to store: you can opt either for a cash refund, a Credit Note or a refund to Shukran Pay Wallet.

Return Vouchers and Credit Notes are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop Home Box online or in-store.

Shukran Wallet refunds go to the Shukran Pay section in your account and can be used to shop any of online / in-store brands.