You can return your products in 3 easy ways.

I. Request a return online – if you are registered user:

• Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
• Wrap and seal your products in their original packaging.
• Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
• We’ll check your returns and you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.

II. Return to Store

• Wrap your products in their original shipping packaging and bring them along with your invoice to any Home Box store in the UAE.
• Hand over your return - an authorized staff member will take your package.
• After we check your returns, we'll process your refund, then you’ll receive a refund as Online Credit Note only.

III. Call for a pick-up

• Wrap and seal your products in their original packaging.
• Call us on 800-HOMEBOX (800-4663269)‎ to schedule a pick-up time and location.
• Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
• We’ll check your returns and you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.