Yes, you can now drop off your Home Box products to a Home Box store across the UAE. For ease of return and refunds, you must need to ensure the product codes are intact.
Here’s what you need to do:
1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Home Box store in the UAE.
2. Hand over your return: An authorized staff member will take your package.
3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, PayPal or Tabby you can receive a refund to your card, PayPal or Tabby account, or you can opt for a Credit Note.
Please note, you will not be able to return any product you've ordered with Scheduled Delivery to a store. And don't forget to check the returns policy first to see which products we don't take back!