Payments

  • How can I pay for my order?

    We accept:

    1. Credit and Debit Cards - UAE - issued or International Visa or MasterCard Credit and Debit Cards.
    2. Cash on Delivery.
    3. PayPal.
    4. Gift Cards.
    5. Shukrans - All you need is a minimum balance of 200 Shukrans. Use the Shukran slider at Checkout to calculate your discount. 

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  • Can I place an order online without a Credit or Debit Card?

    Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

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  • Can you transfer the amount in My Credit balance to my bank account?

    No, we're sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.

    Your My Credit balance can only be used to shop one of our brands online. 

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  • Are your prices inclusive of Value Added Tax (VAT)?

    Yes, the amount you see at checkout is inclusive of VAT, which means you won’t have to pay anything additional. Your delivery charge or Cash on Delivery charge, if any, will also include VAT.

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  • What is the instalment programme?

    Simple – just pay for any order above AED 1,000 in easy instalments. A number of banks allow you to pay for products on our site in instalments when you use select cards.

    If your order and card are eligible for instalments, you will be able to select the tenure you prefer during checkout.

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  • How do I pay with instalments?

    Here’s how:
    1.    At the payment section, choose Pay by Card. 
    2.    Fill in your card details, and you will know if your card is eligible for the instalment programme or not. If your card details have already been saved, the instalment option will be shown as soon as you select it.
    3.    Select the tenure you prefer from the available options. 
    4.    Click on Pay Now.

    Please note, your card-issuing bank or payment partner has the discretion to approve or reject an order placed using  instalments

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  • Are all orders eligible for instalments?

    Orders of AED 1,000 or more are eligible for instalments. 

    Your card-issuing bank or payment partner has the discretion to approve or reject an order placed using instalments. If your bank or payment partner rejects your request, approach them to understand why your request for instalments was not approved. In such cases, you can choose to cancel your order.

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  • For which Credit Cards are instalments available?

    We support all major Credit Cards from ENBD, NBAD, Dubai First, Mawarid Finance, Islamic and CBD.

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  • What tenure options are available?

    You can choose to pay in easy installments of 3, 6, 9, 12, 18* or 24 months* with Credit Cards from the following banks.

     Banks/Tenure  3 Months  6 Months  9 Months  12 Months
     Dubai First 1% 1% 2% 2%
     Mawarid Finance NA NA NA NA
     Emirates Islamic 2% 2% NA NA
     CBD 1% 2% NA 3%

    *18 & 24 month instalment options are available only from select banks.
     
     You may check with the bank or issuer on how a cancellation, refund or pre-closure could affect the instalment terms, and what interest charges would be levied on you for the same.

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  • Will I be charged interest on instalments?

    No, you won’t be charged interest but you may have to pay processing fees. This will vary from bank to bank and depend on your total. 

    Processing fees are as follows:

     Banks/Tenure  3 Months  6 Months  9 Months  12 Months
     Dubai First 1% 1% 2% 2%
     Mawarid Finance NA NA NA NA
     Emirates Islamic 2% 2% NA NA
     CBD 1% 2% NA 3%

     Please note that the full amount will be charged on your card on the day of the transaction.

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  • What happens if I cancel the order in the middle of my tenure?

    If you cancel or return an order purchased on instalments, we will initiate the refund as per our Return policy. Once that's done, you can contact your bank to confirm how the instalment scheme on your Credit Card has been modified, or for any queries on foreclosure.

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  • How is the instalment charged on my Credit Card?

    Here's how it works:

    - As soon as you complete your order, the full amount will be charged on your Credit Card.

    - Within 3-7 days, your bank will convert this into instalments.

    - Once converted, the first instalment will be retained by the bank and the remaining amount will be released to your credit limit. For example, imagine you have a credit limit of AED 10,000. If you opt for a 3-month instalment period with each instalment being AED 2,500, your bank will block AED 2,500 of your credit limit. Your available credit limit after the purchase will only be AED 7,500. Your credit limit will be released as and when you pay your instalments. 

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