Other Information

  • What are the Terms & Conditions of the Anniversary Celebration vouchers of AED 250?

    Vouchers will be issued on purchases of AED 500 and above. You will receive vouchers in multiples of AED 250 from AED 500 onwards, depending on the invoice amount. For eg: if you spend AED 500, you will receive 1 voucher of AED 250

     

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products.

    - Vouchers must be redeemed on next purchases, when you spend double or more of the voucher amount online. For example, if you have a voucher for AED 250, then you must shop for AED 500 to redeem it.

    - Vouchers will be issued on any product you shop.

    - Vouchers will be issued from Nov 7th to Nov 23, 2019

    - Vouchers can be redeemed only from 12th December to 14th December 2019

    - The voucher is redeemable on your next purchase on HomeBoxStores.com as well as on the Home Box mobile app.

    - Only 1 voucher can be redeemed in a single transaction.

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotional items.

    - The voucher cannot be redeemed on delivery charges.

    - The voucher cannot be redeemed on mattresses, promotional items & discounted products.

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukrans will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Items purchased against the voucher cannot be exchanged/refunded or returned.

    - Any dispute or differences arising shall be subject to sole jurisdiction of courts in the UAE.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What are the Terms & Conditions of the 2nd Birthday 40% Back Vouchers?

    Vouchers will be issued on purchases of AED 500 and above. You will receive vouchers in multiples of AED 200 from AED 500 onwards, depending on the invoice amount.

    For eg: if you spend AED 500, you will receive 1 vouchers of AED 200

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products

    - Vouchers must be redeemed on purchases for the same value as the voucher amount

    Vouchers will be issued on any product you shop 

    - Vouchers will be issued from Oct 17th to Oct 26, 2019

    - Vouchers can be redeemed only from 15th December to 18th December 2019

    - The voucher is redeemable on your next purchase on HomeBoxStores.com as well as on the Home Box mobile app.

    - Only 1 voucher can be redeemed in a single transaction.

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotional items.

    - The voucher cannot be redeemed on delivery charges.

    - The voucher cannot be redeemed on mattresses, promotional items & discounted products.

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukrans will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Items purchased against the voucher cannot be exchanged/refunded or returned.

    - Any dispute or differences arising shall be subject to sole jurisdiction of courts in the UAE.

     

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What are the terms and conditions of the Web Exclusive Half Back offer?

    Vouchers will be issued on purchases of AED 100 and above. You will receive vouchers in multiples of AED 50 from AED 100 onwards, depending on the invoice amount. For eg: if you spend AED 200, you will receive 2 vouchers of AED 50.

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products.

    - Voucher is issued only on select products, tagged as WebExclusive

    - Vouchers will be issued from Oct 2  to Oct 16, 2019

    - Vouchers can be redeemed only from Nov 3 to Nov 6. 

    - The voucher is redeemable on your next purchase on homeboxstores.com as well as on the Home Box mobile app.

    - Only 3 vouchers can be redeemed in a single transaction.

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items.

    - The voucher cannot be redeemed on delivery charges.

    - The voucher cannot be redeemed on mattresses, promotional items & discounted products.

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukran will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Items purchased against the voucher cannot be exchanged/refunded or returned.

    - Any dispute or differences arising shall be subject to sole jurisdiction of courts in the UAE.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What are the Terms & Conditions of the Prime Time Deals 100% Back Extended Sale (July 17th-20th) offer?

    The Terms & Conditions are as follows:

    - Vouchers will be issued on purchases of AED 500 and above. You will receive vouchers in multiples of AED 500 from AED 500 onwards, depending on your spend.

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products.

    - Vouchers will be issued on 17th July to 20th July.

    - Vouchers can be redeemed from 18th Aug - 25th Aug

    - The voucher is redeemable on your next purchase, when you spend double or more of the voucher amount online.

    For example, if you have a voucher for AED 500, then you must shop for AED 1,000  to redeem it.

    - Single voucher can be redeemed against single invoice.

    - The voucher will be applicable on homeboxstores.com as well as on the Home Box mobile app. 

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items.

    - The voucher cannot be redeemed on delivery charges.

    - The voucher cannot be redeemed on mattresses, promotional items & discounted products.

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukran will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Any dispute or difference arising shall be subject to sole jurisdiction of courts in United Arab Emirates.

    - Items purchased against the voucher cannot be exchanged/refunded or returned.



    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What are the Terms & Conditions of the Prime Time Deals 100% back offer?

    The Terms & Conditions are as follows:

    - Vouchers will be issued on purchases of AED 500 and above. You will receive vouchers in multiples of AED 500 from AED 500 onwards, depending on your spend.

    1. Vouchers will be divided 50%-50% (50% online vouchers and 50% offline voucher).
    2. Issuance: Example :- Vouchers for AED 500 will be divided into AED 250 for online AED 250 for offline.

    - Vouchers will be sent via email on your registered email ID, after the delivery of the products.

    - Vouchers will be issued on 15th July & 16th July.

    - Vouchers can be redeemed from 4th Aug - 31st Aug

    - The voucher is redeemable on your next purchase, when you spend double or more of the voucher amount in store or online.

    For example, if you have a voucher for AED 250 (offline or online), then you must shop for AED 500  to redeem each AED 250 Voucher.

    - Single voucher can be redeemed against single invoice.

    - The online voucher will be applicable on homeboxstores.com as well as on the Home Box mobile app. The offline voucher will be applicable on Home Box retail outlets in the UAE only.

    - Online and offline vouchers are not interchangeable.

    - The voucher is redeemable only on regular products and is not valid during sale periods and on promotion items.

    - The Voucher cannot be redeemed on delivery charges.

    - The Voucher cannot be redeemed on mattresses, promotional items & discounted products.

    - All vouchers are exclusive and not valid in conjunction with any other discount offer or promotion.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukran will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Any dispute or difference arising shall be subject to sole jurisdiction of courts in United Arab Emirates.

    - Items purchased against the voucher cannot be exchanged/refunded or returned.


    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What happens to orders placed before March 13th?

    Any order placed before March 13th will be processed and delivered as usual. If you have products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart or Home Box in your basket, please finish shopping them before March 13th.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I place multi-basket orders after March 13th?

    No, if you’re shopping on the Home Box site after March 13th, you can only add Home Box products to your basket.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Do I need a separate sign-in username and password for each brand site?

    No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart and Home Box.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Will I have to pay separate shipping charges for each brand?

    Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I still use My Credit to shop any brand?

    Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart, Home Box or Shoexpress.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Buy 2 Get 1

    Here’s how these offers work:

    Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Buy 2, get 1: With this offer, you get 3 products for the price of 2. Add 3 products from the same promotion to your basket, and you will not be charged for the lowest priced item.

    Please do confirm that all the products you add to the basket are eligible for the offer.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What are the 14-day Mattress Trial Terms & Conditions?

    1. Buy the ipocket and iGEL mattress.


    2. If after 14 days you decide that our mattress isn’t the best fit for you and your family, you can change it for another or refund it for your money We request you to fix a time slot with our Customer Support team and please make yourself available at the time.


    3. Reach out to our Customer Support team at 800HOMEBOX. 


    4. State you invoice no. and other details. 


    5. Home Box team will visit you and inspect the mattress.


    6. While you get a complete refund (excluding any delivery charges you may have paid) on your mattress, there is an AED 100 fee for collection.


    7. If the returned mattress has been marked, soiled or permanently spoiled in any way, we may reduce the refund or reject the return.


    8. Refund will be by way of Gift voucher for the amount and can be used in Home Box to shop in next 30 days.


    9. Your return on the mattress will be put to good use by donating the same.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What is Promise Plus and what does it mean for Home Box customers?

    Home Box Promise Plus is our assurance to our customers. It allows you to shop at Home Box with complete confidence.

    With every piece of furniture that you buy, you get a quality product and much more.

     Home Box Promise Plus offers you:

    2-year Limited Warranty: We will repair or replace any furniture product with a manufacturing defect, during the warranty period. (T&C apply). 

    Price Guarantee: We guarantee our Everyday Competition prices on the same product at a local retail competitor within 2 days of purchase. Simply provide proof in the form of an advertisement in a national newspaper. A maximum amount of AED 1,000 will be refunded as a Gift Voucher. Please note, this is only available for furniture.

     48-hour Delivery: Enjoy this benefit on purchases of AED 3,500 or more (during non-event periods) and AED 4,500 (during event periods). After making your purchase, just call us at 800-HOMEBOX to schedule your delivery.

     30-day Return: We offer a 30-day return on unopened and unused products. (T&C apply).

     14-day Mattress Trial: We allow you to try out the iPocket and iGEL mattress at home for 14 days. You can return the product within that duration if you're unhappy with it. (T&C apply).

     Shukran Rewards: Earn and spend Shukrans when you shop in our stores or online. Gold members enjoy special benefits. These are as per Shukran policies. 

    HomeEasy Insurance: We offer you a special complimentary ‘Home Protection’ Insurance cover worth AED 35,000 for a year, once you shop for AED 4,000 (during non-event periods) and AED 5,000 (during event periods). For all home-insurance related queries, get in touch with Oman Insurance on 04–2337868.

    Term and Conditions apply on all the above promises. Please read the website for complete Terms and Conditions.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • What are the PayPal AED 100 back offer terms and conditions?
    •  A cashback of AED 100 will be credited to your PayPal account when you spend AED 100 on HomeBoxStores.com.
    •  AED 100 will be credited 30 days after the purchase has been made.
    •  The AED 100 credited to your PayPal account cannot be exchanged for cash or credit.
    •  The offer is valid for one-time use only and cannot be used in conjunction with any other offer.
    •  The offer ends on June 10th, 2018.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Important information

    - The colour of the product may vary slightly compared to the picture displayed on your screen. This is due to lighting, pixel quality and colour settings.

    - Please check the product's dimensions to ensure the product will fit in the desired location. Also, check if the product will fit through the entrance(s) and door(s) of the premises.

    - Please expect an unevenness of up to 5 mm in the product due to differences in surfaces and floor levels.

    - The Seller delivering the product will not take up any type of civil work, such as drilling holes in the wall to mount the product. The product will only be assembled in case carpentry assembly is required

    - In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on HomeBoxStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Home Box store.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.

Most popular questions