- Please send the images or videos of damaged furniture to [email protected] with the Subject as: Exchange

- It is mandatory to send photographs of the furniture, with all the details and subject as ‘Exchange’.

- Once the exchange request is approved, the vouchers will be sent via e-mail on your registered email ID within 48 hours of submitting the details.

- You can use the discount code on the next purchase made on the Home Box website and app.

- You will receive a 15% discount on your next furniture purchase.

- This exchange offer is only applicable on orders above AED 3,000.

- Promotional products are not eligible under this exchange offer.

- The code is valid from April 26 to May 1.

- The online voucher will be applicable on homeboxstores.com as well as on the Home Box app.

- The offer is valid only once per user.

- The exchange is applicable only on select furniture.

- The participation in the exchange scheme is voluntary.

- No two offers can be clubbed, and exchanges will not be applicable on any other product.

- Once the old furniture is handed over, it will not be returned as it will be turned into scrap.

- In case of any dispute or refunds, only the amount paid by cash or card will be returned and the value of the discount voucher will not be returned.

- In case the you are unable to hand over the old furniture, the discount will be waived, and you have to pay the balance to receive the new furniture in place of the purchase.

- Unused discount vouchers will be void and cannot be used for any further transaction.

- Furniture can also be purchased without this offer.

- A maximum of 1 voucher can be redeemed against a single invoice

- Online and offline vouchers are not interchangeable.

- The voucher cannot be redeemed on delivery charges.

- The voucher can’t be redeemed either in part or for cash.

- Shukran will apply as per the existing policy.

- If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

- The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced.

- The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

- Any dispute or difference arising shall be subject to sole jurisdiction of courts in United Arab Emirates.

- Items purchased against the voucher cannot be exchanged, refunded or returned.