Other Information

  • Shukran Cashback Terms & Conditions
    1. You will receive 5% cashback on a minimum purchase of AED 500, with a maximum cashback of AED 50. 
    2. This offer is valid only for Shukran customers. 
    3. The cashback will be credited to your Shukran Pay wallet.
    4. This offer is valid from Oct 23, 2024, to Nov 11, 2024.
    5. The cashback credited to your wallet will be valid till Dec 31, 2024. Any unused cashback after this date will expire. 
    6. The cashback will be issued 14 days after the delivery of the order.
    7. The offer is applicable to all products available on the Home Box app/website.
    8. Home Box reserves the right to amend or cancel this offer at any time without prior notice. 
    9. By participating in this offer, you agree to the terms and conditions outlined here and the standard terms of the Home Box platform.

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  • Easy Payment Plans (EPPs) Terms & Conditions:
    Bank Name Minimum Eligible Amount Installment Duration Options One-time processing fee
    Citibank AED 1,000 3, 6, 9, or 12 Months Zero processing fee
    Mashreq Bank AED 1,000 3 or 6 Months AED 49
    Emirates NBD AED 1,000 6 or 12 Months AED 49
    FAB AED 1,000 3, 6, 9, or 12 Months N/A
    TABBY AED 1,000 3 Months N/A

    - The T&Cs apply according to the bank / payment method chosen by the customer.
    -  A one-time processing fee must be paid based on the selected bank / payment method.
    -  The EPP plans are valid on all products available through the Home Box app and website.

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  • Fitness First T&Cs
    1. This voucher is valid only for 12-month upfront membership plans.
    2. The customer must be 16 years old or above to be eligible to redeem the voucher.
    3. To redeem the voucher, purchases must be made directly at Fitness First, and the original voucher received via email must be presented at the time of redemption.
    4. The voucher is not redeemable for cash and cannot be exchanged for any monetary value.
    5. The voucher is non-transferable and must be used by the recipient of this email for new memberships only.
    6. This offer cannot be combined with any other promotions, discounts, or special offers by Fitness First.
    7. The voucher is valid until 30th September 2024.
       

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  • Fun City T&Cs
    1. The voucher code is applicable on https://funcityarabia.com/en-ae/.
    2. This voucher code is valid only for the purchase of value packages.
    3. This voucher is for single use only.
    4. The customer must enter this code at checkout.
    5. This voucher is not valid in combination with other promotions by Fun City.
    6. This voucher is not valid on public holidays. 
    7. This code cannot be redeemed in stores.
    8. This voucher is valid until September 30th, 2024.

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  • Fnp Terms & Conditions
    1. Online redemption: The customer needs to apply the Code: HB20 while checking out the offer on fnp.ae
    2. Validity Period: The offer is valid only till Dec 31, 2024.
    3. Usage Restrictions: The voucher cannot be exchanged for cash or combined with any other promotional offer, discount, or coupon. 
    4. Product Exclusions: The voucher will not be applicable to branded items listed on fnp.ae.
    5. Limitation of Liability: Fnp.ae shall not be liable for any loss, damage, or injury arising from the use or inability to use the voucher.
    6. Fraudulent Activities: Fnp.ae reserves the right to cancel vouchers obtained through fraudulent or unauthorized means.
    7. Modification of Terms: Fnp.ae reserves the right to modify or terminate this offer, and to amend these terms and conditions at any time without prior notice.

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  • Emirates NBD Terms & Conditions

    1. An ENBD (Emirates NBD) cardmember may avail the Offer in accordance with the terms and conditions mentioned herein. 
    2. An ENBD cardmember will receive an instant discount of 10%, up to AED 50, by making a purchase on the Home Box app/website using their ENBD card.
    3. The offer is not valid on WOW products and mattresses.
    4. The offer cannot be combined with other codes, offers, discounts, or promotions running on the Home Box website, app, or in stores.
    5. The offer is not valid on the purchase of gift cards.
    6. The offer is not valid on delivery charges, fixing, or installation charges of any products purchased at Landmark or Home Box.
    7. The exchange or refund of any products purchased using an ENBD card will be as per the exchange and return policy mentioned on the Home Box website.
    8. Shukran points will be awarded as per Shukran’s terms and conditions.
    9. All other Home Box T&Cs are also applicable to the purchases, in addition to the terms & conditions of the ENBD offer.
     

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  • Urban Company T&Cs
    1. You will receive the offer code via push notification/email after you complete a purchase on Home Box
    2. Valid on "Furniture Deep Cleaning" service, which covers only sofas, carpets, mattresses, and other furniture items.
    3. Valid across Dubai, Abu Dhabi, and Sharjah.
    4. Applicable only in areas where Urban Company's services are available.
    5. Valid for all eligible customers.
    6. The code is valid only once per user.
    7. The voucher validity is one month from the date of issue.

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  • Exchange & Rebuild T&Cs

    - Please send the images or videos of damaged furniture to HBFurniture.Exchange@landmarkgroup.com with the Subject as: Exchange

    - It is mandatory to send photographs of the furniture, with all the details and subject as ‘Exchange’.

    - Once the exchange request is approved, the vouchers will be sent via e-mail on your registered email ID within 48 hours of submitting the details.

    - You can use the discount code on the next purchase made on the Home Box website and app.

    - You will receive a 15% discount on your next furniture purchase.

    - This exchange offer is only applicable on orders above AED 3,000.

    - Promotional products are not eligible under this exchange offer.

    - The code is valid from April 26 to May 1.

    - The online voucher will be applicable on homeboxstores.com as well as on the Home Box app.

    - The offer is valid only once per user.

    - The exchange is applicable only on select furniture.

    - The participation in the exchange scheme is voluntary.

    - No two offers can be clubbed, and exchanges will not be applicable on any other product.

    - Once the old furniture is handed over, it will not be returned as it will be turned into scrap.

    - In case of any dispute or refunds, only the amount paid by cash or card will be returned and the value of the discount voucher will not be returned.

    - In case the you are unable to hand over the old furniture, the discount will be waived, and you have to pay the balance to receive the new furniture in place of the purchase.

    - Unused discount vouchers will be void and cannot be used for any further transaction.

    - Furniture can also be purchased without this offer.

    - A maximum of 1 voucher can be redeemed against a single invoice

    - Online and offline vouchers are not interchangeable.

    - The voucher cannot be redeemed on delivery charges.

    - The voucher can’t be redeemed either in part or for cash.

    - Shukran will apply as per the existing policy.

    - If you cancel or return the order, the voucher will also be cancelled. The amount redeemed with the voucher will be deducted from the initial amount paid.

    - The holder of the voucher will be considered as the beneficiary and no duplicate voucher code will be issued, if the voucher is lost or misplaced.

    - The voucher cannot be redeemed before the specified date or after the date mentioned, and cannot be renewed either.

    - Any dispute or difference arising shall be subject to sole jurisdiction of courts in United Arab Emirates.

    - Items purchased against the voucher cannot be exchanged, refunded or returned.

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  • What are the 14-day Mattress Trial Terms & Conditions?

    1. Buy the ipocket and iGEL mattress.


    2. The mattress should be in its original packaging.


    3. If after 14 days you decide that our mattress isn’t the best fit for you and your family, you can change it for another or refund it for your money We request you to fix a time slot with our Customer Support team and please make yourself available at the time.


    4. Reach out to our Customer Support team at 800HOMEBOX. 


    5. State you invoice no. and other details. 


    6. Home Box team will visit you and inspect the mattress.


    7. While you get a complete refund (excluding any delivery charges you may have paid) on your mattress, there is an AED 100 fee for collection.


    8. If the returned mattress has been marked, soiled or permanently spoiled in any way, we may reduce the refund or reject the return.


    9. Refund will be by way of Gift voucher for the amount and can be used in Home Box to shop in next 30 days.


    10. Your return on the mattress will be put to good use by donating the same.

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  • Terms & Condition for Made-To-Order Mattress (Customized Mattress)
    • Please ensure that the dimensions you choose are accurate as returns will not be accepted for incorrect sizes ordered. 
    • It is important to double-check your measurements before purchasing to make sure the mattress and base heights meet your requirements. 
    • Returns are not applicable for Made-To-Order Mattress (Customized Mattress)
    • The production time for custom mattress orders is 10 days. 
    • You will receive updates on the status of your order and a delivery date will be provided via email. 
    • On the day of delivery, you may receive either an email with tracking information, a phone call, or both from the courier. 
    • Please inspect your order upon delivery.

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  • Mattress Care Tips
    1. Vacuum your mattress every 3 months. 
    2. Use a protective topper for your mattress. 
    3. Let the mattress breathe for 5-10 minutes using sunlight air periodically. It helps to freshen up the top of the mattress. 
    4. Rotate your mattress every six months. 
    5. Keep the bed linen off the floor. 
    6. Don’t use the mattress handles to lift the full weight. It is only for adjustments. 
    7. Don't eat, drink or smoke on your bed.
    8. Don't ever use dry-cleaning chemicals. 
    9. Don't bend, fold, or drag your mattress. 
    10. Don't stand or jump on the mattress. 
    11. Do not iron clothes on the mattress. 
    12. If any loose thread is found, don't pull the thread. Trim it with the scissor.
    13. Avoid keeping heavy objects on the mattress, as it could ruin its shape. 
    14. Don't remove the brand label placed on the corner of your mattress. The labels and invoices are mandatory for warranty claims. 
    15. Please verify your bed size before buying a mattress.

     

     

    WARRANTY TERMS & CONDITIONS: 

     

    • This product comes with a warranty that starts from the date of purchase. Please check the label on your mattress for the warranty details. If you have any complaints, please get in touch with our customer care team.  
    • Warranty is applicable only if the mattress is purchased from a Home Box Store, Home Box Website or authorized online platforms. 
    • Relevant invoices must be preserved and produced along with the mattress in case of a complaint. 
    • Any alterations done by customers on the mattress are not covered under warranty.
    • Stains occurring on the mattress tapestry after unpacking or removing the poly bag and subsequent use at the customer's end are not covered under warranty. 
    • Opening of stitches (both quilt & tape edge) reported after 15 days of the purchase date are not covered under warranty.
    • Damage to handles post usage is not covered under warranty. 
    • Bending of the mattress constitutes inappropriate usage. Any damage arising from such usage is not covered under warranty. 
    • The proof of purchase date and place of purchase should be valid. 
    • If the product is found to be altered, abused or damaged due to negligence, then it will not be covered under warranty.
    • While the company does its best to replace the defective mattress at the earliest, the average time required for replacement is 7-10 working days. 
    • If the variety of mattresses you've purchased has been discontinued, you will be provided with a new mattress of the same value as the original one. 
    • If one of your pairs of mattresses has sagged, only sagged mattress shall be replaced.
    • The company's decision regarding the nature of defects and the applicability of this warranty will be final. 
    • The warranty is limited to sagging of the mattress and doesn't cover fabric damages such as tears, stains, colour fading, bleeding, soiling, or burns.
    • The warranty doesn't cover mattress damage due to infestation by insects/rodents/rats or any natural calamities.
    • The warranty doesn't cover any damages or sagging of the mattress due to improper size and condition of the cot, uneven resting surface, or improper structural design of the cot. 
    • The warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in the air due to the surrounding environment / use of an air conditioner, excessively wet surface or pouring of any liquid on the mattress.
    • The warranty doesn't cover preference in comfort level.
    • The warranty doesn't cover depression of less than 4 cm for mattresses of 20 cm & above. A depression of less than 3 cm isn't covered for mattresses below 20 cm.  
    • The warranty doesn't include damage resulting from improper usage. Please follow the tips given under do's and don'ts.
    • Mattress cannot be claimed as defective based on expected comfort level.
    • The warranty does not cover any damage caused by relocation of mattress(es) by customers.

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  • Who is responsible for the warranty of the products purchased through your website/mobile app including partner sourced products?

    We are happy to help, please get in touch with us via our Contact Us page.

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  • What are the 30-day Mattress Trial terms & conditions?

    1. The 30-day mattress trial is available on select mattresses assigned and highlighted on the site with badges or  attributes.

    2. The mattress should be in its original packaging.

    3. If after 30 days you decide that our mattress isn’t the best fit for you and your family, you can change it for another mattress or get a refund as a gift voucher.

    4. We request you to fix a time slot with our Customer Support team on 800-HOMEBOX (800-4663269) and please make yourself available at the time fixed.

    5. State you invoice number and other details when you speak to our Customer Support team.

    6. The Home Box team will visit you and inspect the mattress.

    7. While you get a complete refund (excluding any delivery charges you may have paid) on your mattress, there is an AED 100 fee for collection.

    8. If the returned mattress has been marked, soiled or permanently spoiled in any way, we may reduce the refund or reject the return.

    9. Refund will be by way of Gift Voucher for the amount and can be used in Home Box to shop within the next 30 days.

    10. Your return on the mattress will be put to good use by donating the same.

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  • Do I need a separate sign-in username and password for each brand site?

    No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart and Home Box.

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  • Will I have to pay separate shipping charges for each brand?

    Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.

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  • Can I still use My Credit to shop any brand?

    Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart, Home Box or Shoexpress.

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  • What is Promise Plus and what does it mean for Home Box customers?

    Home Box Promise Plus is our assurance to our customers. It allows you to shop at Home Box with complete confidence.

    With every piece of furniture that you buy, you get a quality product and much more.

     Home Box Promise Plus offers you:

    2-year Limited Warranty: We will repair or replace any furniture product with a manufacturing defect, during the warranty period. (T&C apply). 

    Price Guarantee: We guarantee our Everyday Competition prices on the same product at a local retail competitor within 2 days of purchase. Simply provide proof in the form of an advertisement in a national newspaper. A maximum amount of AED 1,000 will be refunded as a Gift Voucher. Please note, this is only available for furniture.

     48-hour Delivery: Enjoy this benefit on purchases of AED 3,500 or more (during non-event periods) and AED 4,500 (during event periods). After making your purchase, just call us at 800-HOMEBOX to schedule your delivery.

     30-day Return: We offer a 30-day return on unopened and unused products. (T&C apply).

     14-day Mattress Trial: We allow you to try out the iPocket and iGEL mattress at home for 14 days. You can return the product within that duration if you're unhappy with it. (T&C apply).

     Shukran Rewards: Earn and spend Shukrans when you shop in our stores or online. Gold members enjoy special benefits. These are as per Shukran policies. 

    HomeEasy Insurance: We offer you a special complimentary ‘Home Protection’ Insurance cover worth AED 35,000 for a year, once you shop for AED 4,000 (during non-event periods) and AED 5,000 (during event periods). For all home-insurance related queries, get in touch with Oman Insurance on 04–2337868.

    Term and Conditions apply on all the above promises. Please read the website for complete Terms and Conditions.

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  • Important information

    - The colour of the product may vary slightly compared to the picture displayed on your screen. This is due to lighting, pixel quality and colour settings.

    - Please check the product's dimensions to ensure the product will fit in the desired location. Also, check if the product will fit through the entrance(s) and door(s) of the premises.

    - Please expect an unevenness of up to 5 mm in the product due to differences in surfaces and floor levels.

    - The Seller delivering the product will not take up any type of civil work, such as drilling holes in the wall to mount the product. The product will only be assembled in case carpentry assembly is required

    - In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on HomeBoxStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Home Box store.

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